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Category:   Application (Generic)  >   HP Software Update Vendors:   HPE
HP Software Update HPeDiag ActiveX Control Lets Remote Users Execute Arbitrary Code
SecurityTracker Alert ID:  1019922
SecurityTracker URL:
CVE Reference:   CVE-2008-0712   (Links to External Site)
Updated:  Oct 26 2010
Original Entry Date:  Apr 25 2008
Impact:   Disclosure of system information, Disclosure of user information, Execution of arbitrary code via network, User access via network
Fix Available:  Yes  Vendor Confirmed:  Yes  
Version(s): and prior versions
Description:   A vulnerability was reported in HP Software Update. A remote user can cause arbitrary code to be executed on the target user's system.

A remote user can create specially crafted HTML that, when loaded by the target user, will trigger a flaw in the HPeDiag ActiveX control and execute arbitrary code on the target system. The code will run with the privileges of the target user.

The remote user can also obtain information from the target user's system.

Tan Chew Keong of reported this vulnerability.

Impact:   A remote user can create HTML that, when loaded by the target user, will execute arbitrary code on the target user's system.
Solution:   The vendor has issued a fixed version ( or later).

Version 5.002 is available at:

The vendor's advisory is available at:

On March 11, 2009, Microsoft issued a set of ActiveX kill bits to disable the affected ActiveX controls. The Microsoft advisory is available at:

Vendor URL: (Links to External Site)
Cause:   Access control error
Underlying OS:  Windows (Any)

Message History:   None.

 Source Message Contents

Subject:  HPSBGN02333 SSRT080031 rev.1 - HP Software Update HPeDiag Running on Windows, Remote Disclosure of Information and Execution

Hash: SHA1


Document ID: c01439758
Version: 1

HPSBGN02333 SSRT080031 rev.1 - HP Software Update HPeDiag Running on Windows, Remote Disclosure of Information and Execution of Arbitrary

NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2008-04-24
Last Updated: 2008-04-24

Potential Security Impact: Remote disclosure of information and execution of arbitrary code 

Source: Hewlett-Packard Company, HP Software Security Response Team

A potential vulnerability has been identified with the HPeDiag ActiveX control which is a component of HP Software Update running
 under windows. The vulnerability could be exploited to allow remote disclosure of information and execution of arbitrary code. 

References: CVE-2008-0712

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
Any PC with HP Software Update v4.000.009.002 or earlier running on Windows


CVSS 2.0 Base Metrics 
Reference                         Base Vector               Base Score 
CVE-2008-0712     (AV:N/AC:L/Au:N/C:P/I:P/A:N)     6.4
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002.

The Hewlett-Packard Company thanks Chew Keong TAN of for reporting this vulnerability to


HP Software Update is an HP application which checks for and downloads updates for HP products firmware, software, and drivers. It
 can also help update the security and functionality of HP products. HP Software Update may be installed on a PC as part of the software
 supplied with certain HP PCs, printers, scanners, or cameras Customers can also download the HP Software Update for installation
 from the HP Web Site. 

HP has provided the following update to HP Software Update to resolve this potential vulnerability. After update, HP Software Update
 should be at least v4.000.010.008.

Use the following procedure to resolve this vulnerability:

1. In Windows click Start ->All Programs ->HP ->HP Update 
click Start ->All Programs ->HP ->HP Software Update 

2. Click Next. HP Software Update will begin. 

3. Click Next to begin the installation. Click Continue or OK if prompted by Windows to continue. 

4. The HP Update installer will appear. Click Continue or OK if prompted by the installer to continue. 

5. Click Finish to close HP Software Update when prompted.


1. If HP Software Update is reinstalled using the recovery solution, the procedure above must be repeated.

2. On a PC where HP Software Update is present, the procedure above must be followed even if HP Software Update is never used.

3. This resolution applies the Windows Registry kill bit to the following CLSIDs:



Version: 1 (rev.1) - 24 April 2008 Initial release 

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to: 
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
  Subject: get key

Subscribe: To initiate a subscription to receive future HP Security Bulletins via Email: 
On the web page: ITRC security bulletins and patch sign-up 
Under Step1: your ITRC security bulletins and patches 
  - check ALL categories for which alerts are required and continue.
Under Step2: your ITRC operating systems 
  - verify your operating system selections are checked and save.

To update an existing subscription: 
Log in on the web page: Subscriber's choice for Business: sign-in. 
On the web page: Subscriber's Choice: your profile summary - use Edit Profile to update appropriate sections.

To review previously published Security Bulletins visit: 

* The Software Product Category that this Security Bulletin relates to is represented by the 5th and 6th characters of the Bulletin
 number in the title: 

GN = HP General SW
MA = HP Management Agents
MI = Misc. 3rd Party SW
NS = HP NonStop Servers
PI = HP Printing & Imaging
ST = HP Storage SW
TL = HP Trusted Linux
TU = HP Tru64 UNIX
VV = HP VirtualVault

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and
 enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important
 security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to
 their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete
 for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the
 information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including
 the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided
 is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or
 suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating
 to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this
 document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein
 are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein
 may be trademarks of their respective owners.
Version: PGP 8.1



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